Introduction to CBFI After-Sales Service System

01 Why Is After-Sales Service Considered the True Beginning of Sales?

For manufacturing enterprises, equipment delivery is not the end but the beginning of service.

From installation and commissioning, operational assurance, maintenance upgrades, to equipment reuse, CBFI provides full lifecycle service support, offering continuous value to our clients.

(CBFI Engineers Around the World)

As the final phase of the sales process, after-sales service is a significant indicator of a company's overall strength. We focus on every customer need, striving to provide superior service!

02 Why Choose CBFI After-Sales Service?

1. Premier Service Team

Since its establishment, CBFI has assembled a high-quality after-sales service team with numerous senior engineers and experts, each having over 10 years of experience.

Over decades of development, CBFI has continuously enhanced the skills and service awareness of its after-sales personnel, constantly improving and upgrading the after-sales service system.

Today, CBFI's after-sales department has evolved into a comprehensive service center, with an ever-expanding talent pool, becoming one of CBFI's key strengths.

2. Full Process Service Support

We have a complete, comprehensive, and professional service system. No matter what problems you encounter, we have corresponding functional departments to resolve them.

NO.1  Pre-Sales Service Support

Main Departments: Marketing + Sales + Solution Technology

·Online product information consultation

·Customer needs analysis

·Online/onsite visits

·Customized solutions and project quotations

NO.2  In-Sales Service Support

Main Departments: Production + Order Tracking + Supply Chain Center

·Contract and order confirmation

·Visual production and shipping assurance

·Logistics coordination and tracking

·Inspection, acceptance, and installation commissioning

NO.3   After-Sales Service Support

Main Departments: After-Sales Service Center + Online Customer Service

·Year-round hotline service

·Free repairs within warranty period

·Lifetime maintenance services

·Regular inspections and maintenance

·Technical support and training

·Customer follow-ups and engagement

Helping you address market competition and financial planning issues. Through scientific planning, we help you maximize capacity in minimal space.

We are not just selling products; we are providing 'one-stop refrigeration/freezing solutions'!

03 Service Strength | Your Satisfaction, Our Motivation

1. Five-Star Service Certification

(Five-Star After-Sales Service Certification 2025~2028)

From 2019 to 2025, CBFI's after-sales service center has been awarded the "Five-Star After-Sales Service Certification" for six consecutive years. This achievement not only highlights our excellence in after-sales service standards and quality but also demonstrates that our service system's completeness and professionalism lead the industry.

(Five-Star After-Sales Service Certification 2019~2025)

This certification is issued by the Ministry of Commerce, with an extremely rigorous evaluation process covering numerous assessment items and setting high standards. Many companies can only achieve a "Three-Star After-Sales Service Certification" on their first application, while CBFI consistently scores 95 points and passes the certification at once, showcasing our outstanding capabilities and commitment to continuous improvement in after-sales service.

2.  Engineering Team

CBFI boasts a well-established after-sales service center, including over 50 offline engineers, spare parts warehouses, customer service departments, technical service departments, and more. Our expertise spans across refrigeration technology, freezing technology, cold storage engineering, mechanical engineering, automation engineering, and other specialized fields.

More than two-thirds of our engineers have 6-10 years of after-sales service experience, while one-third have 3-5 years of experience. Additionally, experienced engineers form a training committee dedicated to cultivating new engineers.

3. Customer Feedback

(Recent Customer Feedback Screenshots)

For over two decades, CBFI engineers have provided on-site services to customers in more than 170 countries and regions, earning praise from clients worldwide for our professional service capabilities and quality.

4. Global On-Site Services

(Some Engineers Have Replaced Their Passports More Than Three Times)

(Flight Mileage Charts of Some Engineers)

04 Service Features

❄️CBFI Service Philosophy:

 Every small matter of yours is a big deal for CBFI!

❄️CBFI Service System:

No matter what problems you have, we have corresponding functional departments to help you solve them!

❄️ After-Sales Service Team:

Our seasoned after-sales service team has continuously improved service quality and efficiency over decades, serving customers in more than 170 countries and regions worldwide. Efficient response, always ready to serve you!